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Return & Refund

Thank you for shopping with us!

If you do need to make return or exchange, You have 7 days to contact us and 15 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by buyer.
All returned items MUST BE in the original packaging, unused with their original condition.  And you MUST PROVIDE us with the shipping tracking number, specific reason for the return. 
We will refund YOUR FULL REFUND, upon receipt of the item in its original condition and packaging with all components and accessories included.
Please note if you has been contact within 7 days from the date you received your item(s) then we are unable to accept your return.
We will refund item if they are damaged when received, please send us a photo of the item to support@blackcatacneremover.com and one of our customer service team member will get back to you within 2 Working days.